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Looking Back – 50 Golden Years

The Council for Fair Business Practices (CFBP) was set up in late 1966 by a group of Eminent Businessmen such as Mr. J.R.D. Tata, Mr. Ramakrishna Bajaj, Mr. Ashok Birla, Mr. Arvind Mafatlal, Mr. S. P. Godrej, Mr. Harish Mahindra, Mr. Naval Tata & others. The main objective was to have a self-regulatory body of businessmen so as to protect the interests of the consumers by ensuring that businessmen follow fair business practices. It serves as bridge between the Consumers and Manufacturers. It caters to both manufactured products & service sector.

AV - 50Year's of CFBP

Hon. Founders

Seminars, Events & Festvals

  • CFBP-NHAF, 7th Annual Inter School Art Competition, “Abstraction” on 03 February 2018


  • Seminar on Wills, Trusts, Successionson 27 Oct. 2017

  • 2nd Advisory Board Meetingon 03 Oct. 2017

  • 2nd Advisory Board Meetingon 03 Oct. 2017

  • Young Consumer conferenceon 15 Sept. 2017

  • Seminar on Sex Harrasment at workplaces on 15 Sept. 2017

  • Seminar on GST (Awareness) & Bankruptcy Code : Overview & Challenges on 16 Aug. 2017

  • Seminar on
    Save Environment on 26 Jul. 2017

  • Mini Marathon 2017
    organised by Gopal Sharma International School, Powai and co-sponsored by CFBP

  • Seminar on Processed Food and Science of Food
    17 Feb. 2017

  • Expressions - Art Competetion
    Theme: Consumer Rights. Jointlly organised by NHAF and CFBP

  • Seminar on Building Ethical Organisation
    Legal Compliance for Building Ethical Organisation. 20 Jan. 2017

  • Seminar on Consumer Protection Act and its Effectiveness
    Alternate Redressal Mechanism. 23 Dec. 2016

  • Seminar on Untold Story of Health Care Industry
    25 Nov. 2016

  • Seminar on How Safe is the Milk
    14 Oct. 2016

  • 24th CFBP Jamnalal Bajaj Uchit vyavhar Puraskar
    14 June. 2016

  • CFBP Board Member - Goo Ghdiali Falicitated

  • A Mega Quiz Event conducted by CFBP

  • A Seminar on Polio Awareness conducted by CFBP

Godrej - CFBP Consumer Film Festival Award Nite



Consumer COmplaints Redressal

Complaints Received


Complaints Resolved


Under Process


Success Stories

Tejpal Rohra, Mumbai V/s ICICI Bank, Mumbai

On January 18, 2010, Tejpal Rohra drew two cheques for Rs. 50,000 each on his ICICI Bank Savings account to be transferred to a Fixed Deposit account. But after some time, he found out that the said Fixed Deposit account had not been made. He immediately contacted the bank and was shocked to learn that the said amount had been transferred to ICICI Prudential Life Insurance instead, without his consent or intimation. He lodged several complaints which only yielded false assurances. Finally he approached the CFBP in November 2010.

Tejpal Rohra got his money back. In his testimonial he said that, "I personally want to thank the CFBP staff for their kind support in getting my invested amount back from ICICI Prudential Life Insurance due to a fake Investment Policy of ICICI Bank. Also, a very special thanks to the CFBP Legal Cell."

Consumer COurt Judgements

Damage to house due to leakage from Municipal Public Sewerage - Held that it is a proper Consumer Dispute.

Allegation of Complainant was that the Municipal Council, Water Supply and Sewerage Board had laid down pipes just in front of the house of Complainant for flushing water of drains and sewerage and it had damaged her house. The pipe was lengthy, but just in front of house of Complainant; it had been damaged and leaking out water and refuse etc., which had gone into walls of Complainant's house. It had damaged cracked and spoilt upto 14 feet of Complainant's house walls. The walls were wet with saline water which had made the front portion of house dangerous for living due to fear of coming down at any time and causing loss of life and property. A complaint was filed with District Forum for replacing defective pipes, compensation of Rs. 25,000/- for damage done to house and costs for complaint.