What is CFBP?

The CFBP is the brainchild of leading industrialists like Mr. J. R. D. Tata, Mr. S. P. Godrej, Mr. Ramkrishna Bajaj, Mr. Arvind Mafatlal, Mr. Harish Mahindra and Mr. S. L. Kirloskar who recognized the imperative need for business and industry to regulate itself. Born on October 2, 1966, it is probably the only organization of businessmen and professionals who function for the benefit of the consumers.

The CFBP seeks to create an environment where business confidence is built through best business practices and fostered in an atmosphere of trust and respect between business and professionals, on the one hand, and consumers and other stakeholders on the other hand. Towards this end, it works to promote the highest ethical standards in business and professions, maximum transparency, objective consideration of consumers’ viewpoints as well as satisfying consumers with prompt, efficient and friendly service at a reasonable price. A Code of Conduct for businessmen to this effect has been formulated.

The Department of Consumer Affairs, Ministry of Food & Agriculture, Government of India, has recognized the CFBP and extended a grant to enable it to step up redressal of consumer complaints and conduct education programmes for the benefit of consumers. An MOU has been signed between the Department of Consumer Affairs and the CFBP at the Office of the Department in New Delhi.

Vision Statement

Create an environment where Business Confidence is built through Best Business Practices and is fostered in an atmosphere of trust and respect between providers of goods and services and their users for the ultimate benefit of Society and the Nation.

Mission Statement

We shall promote the highest ethical practices, by business and professionals, in order to provide complete satisfaction to consumers and other stakeholders.

Code of Conduct

TO

Maintain the highest ethical standards in business and professions.
Ensure maximum transparency to the satisfaction of consumers and other stakeholders.
Consider objectively the viewpoint of the consumers.
Satisfy the consumer with prompt, efficient and friendly service at a reasonable price.

NOT TO

Use media to mislead consumers.
Knowingly support activities which are against the laws of the land.
Misuse an advantageous market position to the detriment of consumers.

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  • CONSUMER ASSISTANCE
  • Understand your rights and obligations as a consumer, get accurate information so you can make more informed decisions, and find out what you can do if you have a problem or complaint.
  • HELP FOR BUSINESS
  • Harness your fullest potential as a business venture by practicing fair trade. Generate trust and goodwill with customers, and therefore society, to achieve long-term success.