The Council for Fair Business Practices (CFBP) strives to maintain the sanctimony of trade by establishing healthy consumer-trader relationship. It urges businessmen to follow its charter which sets guidelines to conduct business practices in a just and fair way so as to keep the integrity of the trade.
The Help for Consumers cell comprises of a panel of eminent and experienced lawyers and consumer activists. This cell helps the aggrieved consumer by assisting him redress his grievance.
The CFBP contains a free consultation and counseling centre for the benefit of the consumers who wish to seek advice on grievances against business transactions or goods. The centre is open to all consumers who might or might not be members of CFBP. The centre mainly assists consumers in drafting notices or other correspondence material including complaints and affidavits of evidence or notes of arguments, assists in procedural aspects of the filed complaint and provides case laws etc.
The CFBP intrinsically helps create and spread awareness amongst people about consumer rights and responsibilities. Apart from that it also assists aggrieved consumers to present and argue his own matter if need be. Sometimes CFBP can also take up cases of common or public interest such as issues against insurance companies, banks, anti-tobacco, misleading advertisements etc.
CFBP outlines Consumer Rights as those which need to be enforced, such as
1. The right to be informed about the quality, quantity, potency, purity, standard and price of goods;
2. The right to consumer education;
3. The right to safety and protection against marketing of hazardous goods;
4. The right of being heard;
5. The right of redressal;
6. The right to choose;
7. The right to clean environment;
To further aid the consumers, CFBP has also been working out on alternative redressal mechanism like mutual settlements, conciliation, Lok Adalats and arbitration. CFBP also uses the new magazine as a platform to report unresolved grievances or any other unfair trade practices. This magazine can be shared with all other consumer organizations.